Primary Onward Signposting Tool
Get patients the right care with the right person at the right time
Additional Resources
Click on the buttons below to see small guides to help you deliver the best care to our patients.
Anything useful you think is missing? or anything that doesn't look quite right, drop us an email.
Social Prescribing
Southwark
Lambeth
Information pending
Lewisham
Maternity Services
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Patients who have had a positive pregnancy test can self-refer to the maternity unit of their choice*
*Please advise patients that a maternity hospital that is not within their borough may decline the referral if they do not currently have capacity therefore, the patient would have to then book with their own local maternity unit.
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GP referrals are no longer required.
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For Guys and Kings College hospital please send the link provided via accuRx to the patient’s mobile for them to access and complete the self-referral.
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For Lewisham patients have the option of filling out a self-referral form or calling and leaving their details, the midwife will then get in contact with them.
Maternity details are:
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Lewisham and Greenwich NHS Maternity Services
07787 841 986.
https://www.lewishamandgreenwich.nhs.uk/online-self-referral-form-for-maternity-services
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Guy’s and St Thomas’
https://www.smartsurvey.co.uk/s/GSTTMaternityReferral/
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Kings College Hospital
https://www.kch.nhs.uk/service/a-z/maternity
What is ‘safeguarding’ and why is it important to us?
Safeguarding means protecting our patients' health, wellbeing, and human rights; enabling them to live free from harm, abuse, and neglect. It is an integral part of providing high-quality health care. Safeguarding children, young people, and adults is a collective responsibility.
Those most in need of protection include:
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Children and young people
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Adults at risk, such as those receiving care in their own home, people with physical, sensory and mental impairments, and those with learning disabilities.
All staff, whether they work in an administrative role or clinical role have a responsibility to safeguard children and adults at risk of abuse or neglect in the NHS.
Types of abuse may include:
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Child maltreatment
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Physical, emotional, sexual abuse, and neglect
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Sexual exploitation
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County lines
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Trafficking
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Domestic abuse
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Honour based violence and forced marriage
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Female Genital mutilation (FGM)
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Radicalisation and Extremism
How to report any safeguarding concerns
Any concerns should be raised with either the reception manager, duty doctor or safeguarding lead
Interpreter Services
To use an interpreter dial D.A languages Ltd on:
3300882443
Enter the surgery pin at the prompt followed by #
Deptford 173845
knights hill 753414
Kingfisher/surrey docks 156834
Penrose / Maddock way 812473
Lewisham Medical Centre: 433337
Then enter the pin of the language required
frequently-used:
Spanish 038
Portuguese:077
Dari: 043
Vietnamese: 034
Madrain:061
Polish: 075
For all number see the image below
Once connected to the interpreter record the ID number
To connect to the patient if not already on line dial 9 followed by the patient's number
Safety Netting
Safety netting advice can protect the patient, reception and the doctor. It can help to ensure that a patient with unresolved or worsening symptoms knows when and how to access further advice, and is an important way of reducing clinical risk and the risk of receiving a complaint.
Every outcome on the POST tool will come with either general or specific safety netting advice you must read this to every patient at the end of every call.
General safety netting advice
If your current symptoms get any worse, if you develop any new symptoms or if you become concerned for any reason, please call back to the surgery and we will do whatever we can to help you.
If your symptoms worsen out of hours please call 111, however if it’s an emergency you must dial 999
Symptom specific safety netting
Chest pain
If you develop chest pain that feels like a very tight band, heavy weight or squeezing in the centre of the chest or any pain that moves into the arm, neck or jaw please call 999 immediately
Stroke
If you develop one or more of the following - Face drooping on one side, can't hold both arms up, difficulty speaking or weakness / numbness on one side of your body please call 999
Breathing problems
If you’re breathing worsens, you find you are unable to talk in sentences, are finding it difficult to walk to another room without getting short of breath when you would usually be able to or you develop chest pain with breathing difficulties either call us back immediately or dial 999
Bleeding
If you develop bleeding that is not controllable after firm pressure is applied or bleeding that is soaking through sanitary pads or dressings dial 999
Nosebleed
If someone has a nosebleed that hasn't stopped after 20 minutes, go to your nearest accident and emergency (A&E) department.
Quick Guide Self-referrals
A
Abortion support
All sites - https://www.mariestopes.org.uk/abortion-services/
Antenatal
Lewisham Hospital https://www.lewishamandgreenwich.nhs.uk/online-self-referral-form-for-maternity-services/
KCH https://www.kch.nhs.uk/service/a-z/maternity
GSTS https://www.guysandstthomas.nhs.uk/our-services/maternity/care-during-pregnancy/choose-us.aspx
B
Bereavement support service
https://www.nhs.uk/service-search/other-services/Bereavement%20support/LocationSearch/314
D
Drug and Alcohol service
Lambeth - https://humankindcharity.org.uk/service/lorraine-hewitt-house
E
Eye conditions
All sites - https://www.mecs-sel.co.uk/
All sites – Moorefield’s Eye Hospital https://www.moorfields.nhs.uk/service/accident-emergency
F
Foot Clinic
Lewisham https://www.lewishamandgreenwich.nhs.uk/foot-health/
Lambeth and Southwark https://www.guysandstthomas.nhs.uk/our-services/community-podiatry/referrals.aspx
M
Mental health support
IAPT Lewisham https://slam-iapt.nhs.uk/lewisham/accessing-the-service/
IAPT Southwark - https://slam-iapt.nhs.uk/southwark/welcome-to-southwark-psychological-therapies-service/contact-us/making-an-appointment/
IAPT Lambeth https://slam-iapt.nhs.uk/lambeth/how-to-make-an-appointment/
O
Older people support (Safe and independent living)
Age UK Lewisham and Southwark https://www.ageuk.org.uk/lewishamandsouthwark/services/
Lambeth https://www.ageuk.org.uk/lambeth/
S
Sexual health services
All boroughs - https://www.shl.uk/clinics
Online home kits (Pan-boroughs) - https://www.shl.uk/
Smoking cessation
Lewisham https://www.lewishamandgreenwich.nhs.uk/stop-smoking/
Southwark https://www.southwarkccg.nhs.uk/your-health/healthy/stopping-smoking/Pages/default.aspx
R
Refuge support
Lewisham - https://www.refuge.org.uk/our-work/our-services/one-stop-shop-services/athena/
Hospital Numbers
Charing Cross Hospital
Tel: 020 3311 1234
Fulham Palace Road
London
W6 8RF
Chelsea and Westminster Hospital
Tel: 020 3315 8000
369 Fulham Road
London
SW10 9NH
Croydon University Hospital
Tel: 020 8401 3000
530 London Road
Thornton Heath
Surrey
CR7 7YE
Great Ormond Street Hospital
Tel: +44 (0)20 7405 9200
Great Ormond Street
London
Greater London
WC1N 3JH
Guy's Hospital
Tel: 020 7188 7188
Great Maze Pond
London
SE1 9RT
Homerton University Hospital
Tel: 020 8510 5555
Homerton Row
Homerton Row
London
Greater London
E9 6SR
Hospital For Tropical Diseases
Tel: 020 3447 5959
Mortimer Market Centre
Mortimer Market
Off Capper Street
London
WC1E 6JD
King's College Hospital
Tel: 020 3299 9000
Denmark Hill
London
SE5 9RS
Maudsley Hospital
Tel: 020 3228 6000
Denmark Hill
London
SE5 8AZ
Mile End Hospital
Tel: 020 7377 7000
Bancroft Road
London
E1 4DG
Moorfields Eye Hospital (City Road)
Tel: 020 7253 3411
162 City Road
London
EC1V 2PD
Newham Hospital
Tel: 020 7476 4000
Glen Road
Plaistow
London
E13 8SL
North Middlesex University Hospital
Tel: 020 8887 2000
Sterling Way
London
N18 1QX
Queen Elizabeth Hospital
Tel: 020 8836 6000
Stadium Road
London
SE18 4QH
Royal Free Hospital
Tel: 020 7794 0500
Pond Street
London
NW3 2QG
Royal National ENT and Eastman Dental Hospitals
Tel: 020 3456 2300
47-49 Huntley St
London
WC1E 6DG
St Bartholomew's Hospital
Tel: 020 7377 7000
St Bartholomew’s Hospital
West Smithfield
City of London
EC1A 7BE
The Royal London Hospital
Tel: 020 7377 7000
Whitechapel Road
Whitechapel
London
E1 1FR
The Royal Marsden Hospital (London)
Tel: 020 7352 8171
Fulham Road
London
Greater London
SW3 6JJ
The Whittington Hospital
Tel: 020 7272 3070
Magdala Avenue
Magdala Avenue
London
N19 5NF
St George's Hospital
Tel: 0208 672 1255
Blackshaw Road
London
Greater London
SW17 0QT
St Mary's Hospital (HQ)
Tel: 020 3312 6666
Praed Street
London
W2 1NY
St Pancras Hospital
Tel: 020 3317 3500
Inpatient Unit
South Wing
4 St. Pancras Way
London
NW1 0PE
St Thomas'
Tel: 020 7188 7188
Westminster Bridge Road
London
SE1 7EH
University College Hospital
Tel: 020 3456 7890
University College Hospital
235 Euston Road
London
NW1 2BU
University Hospital Lewisham
Tel: 020 8333 3000
Lewisham High Street
London
SE13 6L
Western Eye Hospital
Tel: 020 3312 6666
153-173 Marylebone Road
London
NW1 5QH
Whipps Cross Hospital
Tel: 020 8539 5522
Whipps Cross Road
London
E11 1NR
Mental Health - Self-help Websites
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A safe and confidential space to share experiences and gain support from our community and qualified professionals.
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Community support - Relate and connect with others by sharing similar experiences, and gain valuable self-care tips and tools from our engaged community and professional team.
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Professional support - Our team of professionals aim to provide early response to emotional wellbeing as well as emerging mental health needs via our online platform and counselling sessions.
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Personal tools - Set personal goals, write in your journal, or start a discussion with the community.
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Magazine - Helpful articles, personal experiences and tips from our community and professional team.
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Every seven seconds, Samaritans answer a call for help.
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We’re here, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.
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Samaritans is not only for the moment of crisis, we’re taking action to prevent the crisis
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An affiliate of Crisis Text Line® in the UK that provides free, confidential support, 24/7 via text. It’s the first free 24/7 texting service in the UK for anyone in crisis anytime, anywhere. Shout is available in England, Scotland, Wales, and Northern Ireland.
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The Mix is the UK’s leading support service for young people. We are here to help you take on any challenge you’re facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via our online community, on social, through our free, confidential helpline or our counselling service.
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Mind provide advice and support to empower anyone experiencing a mental health problem
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The Kooth team are here to provide free, safe and anonymous online support and counselling. The whole team are made up of friendly and experienced individuals who want to help you.